Total Quality Management Essay Example | Topics and Well Written Essays - 2500 words - 4

Total Quality Management - Essay Example There exist certain important factors of TQM that eventually support the modern businesses to obtain several significant benefits such as continuous product development, complying with the requirements of the customers efficiently and accomplishing superior competitive position as compared to others. In this regard, such aspects associated with TQM fundamentally include hard and soft factors (Hill, 2008). From a theoretical perspective, hard factor is majorly associated with the application of certain effective tools including statistical procedure control and problem solving mechanisms in the operational procedures of the respective business organisations (Mukherjee, 2006). On the other hand, the soft factor typically represents the management perspective relating to TQM approach with the involvement of certain valuable resources such as culture, people and improvement (Brown & et. al., 2013). With this concern, the essay intends to critique the hard factors of TQM in terms of design, planning and control with relevant examples. In this regard, Ishikawa 7 tools, ISO 9000, Business Excellence Model and Benchmarking have been selected as the hard factors of TQM based on which the entire discussion will be made. Apart from this, an attempt would be made in analysing the provided quote of Albert Einstein i.e. â€Å"The problems that exist in the world cannot be solved by the level of thinking that created them† (Cavaleri & Seivert, 2012) while critiquing the above stated context. The practices and the factors associated with TQM practice are extensively used in this present day context by different business organisations operating in distinct industries with the intention of attaining their predetermined operational targets. It will be vital to mention that the hard factors of TQM largely contribute in assisting modern organisations towards